Paste the letter
Type or paste the confusing bit — a paragraph or the whole thing. Say what kind of document it is if you know, and add a line about your situation if it helps ("I'm the tenant", "this is for my mum").
Take out the private bits
Hit Remove personal details and names, account numbers, emails and phone numbers are blanked before anything is sent. The explanation works just as well without them.
Read it plainly
You get a one-paragraph summary, what it means for you, the questions to ask whoever sent it, any red flags, and who to talk to next. Not advice — a translation.
Not sure what to paste? Hit Try an example — it's a real-shaped insurance letter, and it shows what you'll get back.